Support comes straight from the person who made the app. No ticket queues, no bots — write to me and I'll help.
Contact
Write to [email protected] and tell me what's happening, which app, and which version you're using. Screenshots help a lot.
Response time
We reply within 2 business days at most. Bugs that break core functionality take priority.
Frequently asked questions
How much does Loupe cost?
It's free up to 750 photos. For an unlimited library, there's a one-time $9.99 USD unlock.
Is it a subscription?
No. It's a one-time unlock, with no subscription or recurring payments. It includes Family Sharing and Restore Purchases.
Are my photos uploaded to any server?
No. All analysis (faces, scenes, text, similar photos) happens on your Mac. The only network connection is Apple's service that turns GPS coordinates into place names; only the coordinates are sent, never your photos.
What happens to my original photos?
Loupe keeps a tidy copy in its own library. Your originals are never moved, changed, or deleted.
Which version of macOS do I need?
A recent version of macOS (macOS 14 or later).